Henderson International Australia P/L

Effective Date: 2026

Henderson International Australia P/L (“we”, “us”, “our”) is committed to protecting your privacy and handling personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy outlines how we collect, use, disclose and safeguard your personal information.

1. Who We Are

Henderson International Australia P/L is an independent Marine Surveying and Maritime Consultancy business based in Melbourne, Victoria and Adelaide, South Australia. We provide professional maritime surveying, consultancy and related services in Australia and internationally.

Contact details:

Level 1
120 Commercial Road
Port Adelaide, S.A. 5015
Australia

Email: gateway@henderson-australia.com.au
Telephone: +61 8 7226 8282

2. What Personal Information We Collect

We may collect personal information including:

• Name
• Company name
• Email address
• Telephone number
• Postal address
• Vessel and cargo information
• Any information provided through our contact forms or direct correspondence

We only collect information that is reasonably necessary for the provision of our services.

3. How We Collect Personal Information

We collect personal information when you:

• Submit an enquiry through our website
• Contact us by email or telephone
• Engage us for marine surveying or consultancy services
• Provide information in the course of business dealings

We may also collect technical information such as IP addresses and website usage data through cookies and analytics tools.

4. Why We Collect Personal Information

We collect and use personal information to:

• Respond to enquiries
• Provide marine surveying and consultancy services
• Prepare reports and certifications
• Communicate with clients and stakeholders
• Comply with legal and regulatory obligations
• Improve our website and services

We do not sell personal information to third parties.

5. Disclosure of Personal Information

We may disclose personal information:

• To clients, principals or authorised representatives
• To regulatory authorities or government departments where required by law
• To contractors or service providers assisting us in delivering services
• Where required or authorised by law

We take reasonable steps to ensure that third parties handle personal information securely and in accordance with applicable privacy laws.

6. Overseas Disclosure

As we regularly attend vessels overseas on behalf of clients, personal information may be disclosed to overseas entities where necessary to perform our services.

Where this occurs, we take reasonable steps to ensure that the overseas recipient complies with applicable privacy obligations.

7. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

These measures include:

• Secure email and communication systems
• Restricted access to business records
• Secure storage of documentation

However, no method of transmission over the internet is completely secure.

8. Access and Correction

You may request access to personal information we hold about you or request correction of inaccurate information by contacting us.

We will respond within a reasonable timeframe and in accordance with the Australian Privacy Act.

9. Cookies and Website Analytics

Our website may use cookies and analytics tools to understand visitor behaviour and improve our services.

You may disable cookies through your browser settings; however, some features of the website may not function properly.

10. Complaints

If you believe we have breached the Australian Privacy Principles, you may contact us using the details above.

We will investigate and respond within a reasonable period.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.